Returns & Cancellations
We are happy to replace or refund you for any bottle of wine that is damaged or flawed, or any bottle that you find unsatisfactory for any reason. We ask that you return the unfinished portion of the original bottle for replacement.
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Prior to shipping the wine back, please send an email to firstname.lastname@example.org to make prior arrangements including the correct shipping address. (Note the shipment will need to be sent to the winery, not our fulfillment company.)
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed (by means other than weather) you will receive a full refund including shipping and handling charges.
Please contact us with questions or for more information 707.256.2727.
Thank you so much for your support,
The Private Cellars Team